Digital Season Ticket Advice at Boro

fmttmadmin said:
If you pressed load to card your ticket will be on your card. On your email it will tell you if you have a digital ticket at the top.
(Regardless of £1.50 charge)
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I don’t have a physical card , what I did for my season ticket was to go to my account > season ticket and press download and it would appear in my Apple wallet and used that , will this ticket be the same , by the way the top of my confirmation email did not state Digital ticket ?
 
Does it say Delivery Method in your email?

It has your name
Then
Boro Reference
Purchase Reference
Date
Delivery Method
(Here it mentions Digital etc)

The bottom of the email is all about Digital Ticket Information
 
fmttmadmin said:
Does it say Delivery Method in your email?

It has your name
Then
Boro Reference
Purchase Reference
Date
Delivery Method
(Here it mentions Digital etc)

The bottom of the email is all about Digital Ticket Information
Click to expand...
With my confirmation email
There was details of what ticket I bought
Seat Number Row Number etc
and a little google wallet and apple wallet I could press either to put ticket in my wallet.
 
hosepipe27 said:
No I don’t have a physical card , I assumed load to card also applied to my digital card?
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I think it is load to a physical card because there was a digital option also.

If you are local maybe pop into the ticket office. Or give them a ring later in the week. Just have your confirmation email handy.

Am sure it will be simple to switch the format of your ticket.
 
fmttmadmin said:
I think it is load to a physical card because there was a digital option also.

If you are local maybe pop into the ticket office. Or give them a ring later in the week. Just have your confirmation email handy.

Am sure it will be simple to switch the format of your ticket.
Click to expand...
I would have expected the system to know if you have a physical card. There again........
 
Yes I’m fairly local so will visit the ticket office , I think that will be quicker than phone , thanks for all your help
 
Beverleyred said:
Thanks Rob, it’s just so frustrating at times.
They need to liaise with Apple and Android and ask why our tickets go into the expired part of the wallet. It’s not a big deal to me, but it’s clearly upsetting other ST holders.
I ended up having to re-download my Huddersfield ticket. I know the club have stated that they are adamant that any ticket will gain entry tomorrow, but the confidence factor in that statement is fairly low.
Btw, I’m not shooting the messenger 😂
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It is so stressful when technology complicates things right before a match. Even if the club says any ticket will work, you can't help but worry when it shows up as expired in your digital wallet.
 
elias837 said:
It is so stressful when technology complicates things right before a match. Even if the club says any ticket will work, you can't help but worry when it shows up as expired in your digital wallet.
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The club and MFC Foundation are looking to invest in digital help with supporters.
Last time I spoke with the club's digital officer they were hoping to have a new turnstile system installed - this should be so much easier and clearer to use with either a card or a phone,

In conversation with the council's digital inclusion officer this afternoon he pointed out that your season card is digital technology. Something we have all been using for some time.

I will raise this point though about the stress caused by tickets sometimes going into expired parts of wallets on phones.

What I am hoping is that during next season we can demonstrate things like how to use a QR code on a phone. How to download an apple/google wallet - how to use a wallet. How you recieve tickets and how they work at the turnstile. Home and Away.
All very basic for some people but not if you have never been shown before.

But what could follow is more developed help with digital technology - because more and more of your life is going onto your mobile and so it can be so disadvantageous if you are not able to keep up with the basics.

By the way, I should say I can use QR codes but next season will be the first time I use my mobile and not a card. I also tend to avoid shopping using mobioe apps. It costs more but is such an extra faff at the till. Or extra level of stress.
 
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