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I used them for our honeymoon back in 2004. Road trip around California/Nevada/Arizona. After I got the itinery, went home and tried to book the same as individual parts. Their quote beat mine hands down, and we got far more perks on the trip.
 
We have used them a couple of times (Turkey tour, and trip from San Francisco to LA. ) Everything they arranged went very well.
This year we went to see them, with a view to going to Cuba, but they talked us out of going as it would be virtually impossible to go to US in future.
They have a big office in Newcastle where you can just call in without appointment.
 
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