Fake airline parts - Tui, now Ryanair.

It’s worrying but reading the article, although they say ‘faulty’ parts, it’s parts with out certificates from in approved suppliers…

Sounds more to me like operators cutting costs then blaming others.. surprisingly (not) Ryanair trying to cut costs?
 
Have to say I usually book my clients on BA or Lufthansa etc, mainly because from experience they do make an effort to get you on an alternative plane if the original one is cancelled or has issues. I'm ok with Easyjet and Jet2 (my clients like them, particularly Jet2 in the North) but never recommend Ryanair.

That's from a customer service standpoint - I never imagined the planes would be potentially dangerous. But also imagine it's the tip of the iceberg as the poster said above. It'll certainly show up who has robust supply chain management.
 
GingerTravel said:
Have to say I usually book my clients on BA or Lufthansa etc, mainly because from experience they do make an effort to get you on an alternative plane if the original one is cancelled or has issues. I'm ok with Easyjet and Jet2 (my clients like them, particularly Jet2 in the North) but never recommend Ryanair.

That's from a customer service standpoint - I never imagined the planes would be potentially dangerous. But also imagine it's the tip of the iceberg as the poster said above. It'll certainly show up who has robust supply chain management.
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Can understand that policy GT but in some cases Ryanair is the only viable choice to some destinations. Carcassonne was a trip I made this year and they were the only flight option.
 
Cardiffdaffs said:
Can understand that policy GT but in some cases Ryanair is the only viable choice to some destinations. Carcassonne was a trip I made this year and they were the only flight option.
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I do agree, particularly for smaller airports that sometimes there is a single option. Great destination by the way!
 
We’ve had this recently with undercarriage bolts that couldn’t be certified as passing stress tests. and Rolls Royce engine blades that were contracted out for manufacture and again, being of substandard quality. Our whole fleet have had to have all main undercarriages removed and bolts replaced, and all engines removed and dismantled and repaired with better quality parts.
 
GingerTravel said:
Have to say I usually book my clients on BA or Lufthansa etc, mainly because from experience they do make an effort to get you on an alternative plane if the original one is cancelled or has issues. I'm ok with Easyjet and Jet2 (my clients like them, particularly Jet2 in the North) but never recommend Ryanair.

That's from a customer service standpoint - I never imagined the planes would be potentially dangerous. But also imagine it's the tip of the iceberg as the poster said above. It'll certainly show up who has robust supply chain management.
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BA are an absolute joke as far as customer service is concerned and are rightly called out by travel journos and customers alike.
I’ve had two shocking experiences with them and won’t travel with them now unless I have too.

Ryanair have always been much better for me.
I even have lower standards for them because of their prices.

BA ranked 4th worst (Ryanair 2nd worst) in the worst 20 by Which recently.
 
1finny said:
BA are an absolute joke as far as customer service is concerned and are rightly called out by travel journos and customers alike.
I’ve had two shocking experiences with them and won’t travel with them now unless I have too.

Ryanair have always been much better for me.
I even have lower standards for them because of their prices.

BA ranked 4th worst (Ryanair 2nd worst) in the worst 20 by Which recently.
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I agree that BA are far from perfect. Definitely be interested in knowing what happened (PM me if you don't want to put on a forum).

Reason I use them though is because when they cancel a flight(which does happen), I can sort them out and ensure they get my client there at their expense, which at least has the benefit that it doesn't ruin their holiday. The low cost carriers often offer alternatives days later which is no good if you have a hotel booked. I can recall a day when every flight was cancelled from Manchester and there were physical fights in the airport from angry passengers - I was flying Air France and got a hotel and flight the next day, plus compensation for good measure.

That being said, I've flown with Ryanair several times and not experienced an issue myself.
 
GingerTravel said:
I agree that BA are far from perfect. Definitely be interested in knowing what happened (PM me if you don't want to put on a forum).

Reason I use them though is because when they cancel a flight(which does happen), I can sort them out and ensure they get my client there at their expense, which at least has the benefit that it doesn't ruin their holiday. The low cost carriers often offer alternatives days later which is no good if you have a hotel booked. I can recall a day when every flight was cancelled from Manchester and there were physical fights in the airport from angry passengers - I was flying Air France and got a hotel and flight the next day, plus compensation for good measure.

That being said, I've flown with Ryanair several times and not experienced an issue myself.
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The last one -
6 of us got to Heathrow to stay overnight before an early flight.
4 off them lived in London and decided to stay because it was a 06.15 flight and they didn’t one to take a risk.

Got a text at 18.00 saying the flight had been cancelled and they’d put us on the 20.00 the same day. We lost a days holiday.
The taxi company, quite rightly, wouldn’t refund me given the late notice.

We had to bum around until the evening flight.

Put my complaint in asking for hotel refunds, taxi refunds, and food refunds and a goodwill gesture for losing a third of our holiday.
After 9 months - £60 and case closed
 
1finny said:
The last one -
6 of us got to Heathrow to stay overnight before an early flight.
4 off them lived in London and decided to stay because it was a 06.15 flight and they didn’t one to take a risk.

Got a text at 18.00 saying the flight had been cancelled and they’d put us on the 20.00 the same day. We lost a days holiday.
The taxi company, quite rightly, wouldn’t refund me given the late notice.

We had to bum around until the evening flight.

Put my complaint in asking for hotel refunds, taxi refunds, and food refunds and a goodwill gesture for losing a third of our holiday.
After 9 months - £60 and case closed
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Depending on where you were flying to, if in the EU you should have got at least €250 compensation each for a late cancellation. I would consider reopening it if you are able to do so.

 
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