Sammysmiths
Well-known member
My 80 year old mother in law had a plumber round that was sent by a friend. She had some new bath and sink taps that needed swapping for some old ones, and a new toilet flush inside the cistern. The lad was there about 2 hours, the only spares needed came to less than £24. It was a simple in/out job with no complications. The lad then sprung a £290 bill on her. She reluctantly wrote a cheque and the lad took the old taps away and cleared off. He asked for the cheque to be made out to himself, not his company name. He supplied a very vague receipt with "supply and fit" , no VAT receipt, no official invoice, and when we've looked, the company name does not exist on Companies house. He had the cheek to charge her for fuel costs to go to Screw fix for standard parts that any plumber would have on his van.
We only found this out this morning and when we have gone to cancel the cheque, hes already cashed it. Which makes me think he knew there would be repercussions. We cannot get hold of him now, although we do have his details as his website lists his business address as his home.
Does anyone know if we are within our rights to pursue recompense, or how we go about complaining?
We only found this out this morning and when we have gone to cancel the cheque, hes already cashed it. Which makes me think he knew there would be repercussions. We cannot get hold of him now, although we do have his details as his website lists his business address as his home.
Does anyone know if we are within our rights to pursue recompense, or how we go about complaining?