Yesterday's airport nonsense

N

NI_Red

Active member
So, a long story short - I was due to travel from Luton Airport yesterday with easyJet. I had been in the queue at the gate and was then told to go back to the lounge as our flight had been delayed and that's what we did.

There were no further announcements and as we guessed there was no hope of the flight taking off, we went to get something to eat.

About an hour later I realised our flight had left without us! There was no announcements made, I didn't receive a notification on my phone, nor did I receive any emails or text messages.

We talked to the customer service team with easyJet and they said we had missed the flight and that we aren't entitled to compensation.

I have had to book a hotel room in London and book another flight, both at significant cost. I don't think it is likely I be compensated but has anyone got any advice to give me on this matter?

I guess it is my fault.
 
Keep an eye on the departure board. If you'd done that you would have made the plane. Lots of flights take off without any info over the tannoy and you certainly don't get texts about them (not in my experience anyway).
 
I’ve no advice I’m afraid but I feel your pain. I hate airports and the way that airport staff treat customers. They treat us like cattle.
I’m scheduled to fly from Porto to Manchester this afternoon so am crossing my fingers.
 
Yeah, I guess we were naive and the way we were treated by the easyJet staff was nothing short of a disgrace
 
NI_Red said:
Yeah, I guess we were naive and the way we were treated by the easyJet staff was nothing short of a disgrace
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I feel for you mate, but that's one of the (many ) reasons why I wont entertain flying with easyjet or Ryanair. Absolute shysters the pair of them.

If I am flying somewhere, its because I want to go there, and I dont want to flip a coin on if I will get there or not, and dont want to be treat like 5hit through the entire process.

It might be cheap, but the real "cost" more than outweighs the costs of flying with someone else.
 
Billy69_uk said:
I feel for you mate, but that's one of the (many ) reasons why I wont entertain flying with easyjet or Ryanair. Absolute shysters the pair of them.

If I am flying somewhere, its because I want to go there, and I dont want to flip a coin on if I will get there or not, and dont want to be treat like 5hit through the entire process.

It might be cheap, but the real "cost" more than outweighs the costs of flying with someone else.
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I have been treated just as shabbily by Wizz and BA.

Short-haul, they are all as bad as each other and when that is the case, it's clear that the entire system needs rethinking rather than blaming this or that airline.
 
Billy69_uk said:
I feel for you mate, but that's one of the (many ) reasons why I wont entertain flying with easyjet or Ryanair. Absolute shysters the pair of them.

If I am flying somewhere, its because I want to go there, and I dont want to flip a coin on if I will get there or not, and dont want to be treat like 5hit through the entire process.

It might be cheap, but the real "cost" more than outweighs the costs of flying with someone else.
Click to expand...

As someone who flies regularly with BA (Silver card holder), and a wife who at one point took 25 trans-atlantic flights with them in one year and is a multi-year gold card holder, and so you imagine we're valuable customers, you'll find than non-budget airports aren't that dis-similar.

We went to Ibiza in June, and they failed to deliver my two year old's pram, eventually delivering it to our hotel 5 days after it was lost. The customer service in that period was non-existent despite having access to a "dedicated gold card customer services team".

Think it's just the way of the world these days that customer service is crap, and you just need to put up with it in the most part because the alternatives aren't much better usually.
 
If they told you to go back to the lounge, lounges typically tell you that you need to monitor the departure board so whilst it is frustrating I don't the airline or travel insurance will give you much luck.
 
Billy69_uk said:
I feel for you mate, but that's one of the (many ) reasons why I wont entertain flying with easyjet or Ryanair. Absolute shysters the pair of them.

If I am flying somewhere, its because I want to go there, and I dont want to flip a coin on if I will get there or not, and dont want to be treat like 5hit through the entire process.

It might be cheap, but the real "cost" more than outweighs the costs of flying with someone else.
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They're no worse than any other airlines and if you missed a BA flight in the same way you'd get nothing back either.

I've had no more problems with the budget airline staff than any other flight company.
 
I understand what happened.
Like a lot on here, I spent years travelling all over the world for work and I spent what seemed like half my life in airports.
I do like a drink so I often was quite 'jolly' when travelling. One rule always was: whatever I am doing in an airport, I had to be within eyeshot of a departures board.
There is a very annoying system that seems to have developed where flights are announced as 'last call' rather than 'boarding'. I think this leads to a lot of people ignoring the notice. Back in the day, 'last call' meant a dart to the gate. Now, when you get there the effing gate is not even open - they just want all passengers to cram into a pen as 'pre-boarding'
 
The_Lizards_Jumpers said:
As someone who flies regularly with BA (Silver card holder), and a wife who at one point took 25 trans-atlantic flights with them in one year and is a multi-year gold card holder, and so you imagine we're valuable customers, you'll find than non-budget airports aren't that dis-similar.

We went to Ibiza in June, and they failed to deliver my two year old's pram, eventually delivering it to our hotel 5 days after it was lost. The customer service in that period was non-existent despite having access to a "dedicated gold card customer services team".

Think it's just the way of the world these days that customer service is crap, and you just need to put up with it in the most part because the alternatives aren't much better usually.
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Good post for balance. I've had 50+ flights with Easyjet and Ryan Air amongst others and never had any issues at all. Possibly I've just been lucky but I don't get all of the hate.

Not many companies come out shining when things go wrong
 
MoggasDog said:
I understand what happened.
Like a lot on here, I spent years travelling all over the world for work and I spent what seemed like half my life in airports.
I do like a drink so I often was quite 'jolly' when travelling. One rule always was: whatever I am doing in an airport, I had to be within eyeshot of a departures board.
There is a very annoying system that seems to have developed where flights are announced as 'last call' rather than 'boarding'. I think this leads to a lot of people ignoring the notice. Back in the day, 'last call' meant a dart to the gate. Now, when you get there the effing gate is not even open - they just want all passengers to cram into a pen as 'pre-boarding'
Click to expand...
Yeah have to admit I hate it when your in the lounge and it goes from TBA to last call and you're told to hurry to boarding gates and you get there and there is a queue, despite allocated seating.

That and limited luggage space means you have to cram on or have your bag under your seat the whole flight. And the dance everyone does the second the plane stops where everyone stands up blocking the plane. I wish airlines would instruct people to get up row by row or something
 
NI_Red said:
So, a long story short - I was due to travel from Luton Airport yesterday with easyJet. I had been in the queue at the gate and was then told to go back to the lounge as our flight had been delayed and that's what we did.

There were no further announcements and as we guessed there was no hope of the flight taking off, we went to get something to eat.

About an hour later I realised our flight had left without us! There was no announcements made, I didn't receive a notification on my phone, nor did I receive any emails or text messages.

We talked to the customer service team with easyJet and they said we had missed the flight and that we aren't entitled to compensation.

I have had to book a hotel room in London and book another flight, both at significant cost. I don't think it is likely I be compensated but has anyone got any advice to give me on this matter?

I guess it is my fault.
Click to expand...
The way the airline would look at it is they give you a departure time and you agree to it. Regardless of any disruption, the onas is on the passenger to present themselves for boarding when the flight is ready. Unfortunately, you wouldn't be entitled to any compensation or expenses. Also, I suspect you'd have gone on their booking system as a "no show" at the gate, so you'd probably only get a fare rules refund of your ticket too as they're only obliged to give a full refund if the error is with them, or they cancel the flight.

Sorry bud!
 
ThatFragranceGuy said:
Yeah have to admit I hate it when your in the lounge and it goes from TBA to last call and you're told to hurry to boarding gates and you get there and there is a queue, despite allocated seating.

That and limited luggage space means you have to cram on or have your bag under your seat the whole flight. And the dance everyone does the second the plane stops where everyone stands up blocking the plane. I wish airlines would instruct people to get up row by row or something
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They should board similarly, sections of rows at a time rather than the free for all with all of the 'priority' passengers heading for the plane at the same time. Followed by the half dozen non priority.
 
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