ThatFragranceGuy
Well-known member
Don't sweat it, if you asked for it back then it should get back dated
Just tell them you asked previously and have been waiting, they switched me there and thenYeah, was just thinking the poster above having same issue and the Octopus rep on Twitter told me it always takes up to 2 weeks
If iOS octo aid for me but there is also octopus watch and octopus compareOnce they put me on the tracker what is the simplest way to see todays and tomorrows rates? Ta.
If iOS octo aid for me but there is also octopus watch and octopus compare
Think the latter two are also on android
For todays rates I use an iOS automation which is covered in the original post on this thread
If on android you can set up discord alert for maybe there is an app that does it
Have you definitely set up the right tariff? You can go in and select different ones for each meter or even set it to tracker if you just want to see what it will beThanks.
I set up Octo-Aid but it’s not even showing my correct flexible rates and standing charge at the moment
Have you definitely set up the right tariff? You can go in and select different ones for each meter or even set it to tracker if you just want to see what it will be
They've got a Facebook group with some keen experts and the dev is active in that group too so you'll get targeted support very quickly that way
I can’t see an option to set it to tracker?
When I downloaded it and set it up it asked for meter details etc and seemed to set up automatically.
Where do I find the options to change it?
Thanks
Yeah that's the oneFound the option now.
Seems to work ok for gas, as just said ‘use tracker’.
For electricity do I choose tracker July 2022?
Yeah that's the one
No, I don't think my standing charge is right either mind as it shows 48.9p in octopus dashboard and octopus watch says 55.4p but for 6p a day I'm not overly fussed, yours is a bit more out but may correct itself as you go on the trackerThanks.
That shows a standing charge rate of 60.9p a day. That’s not right is it?
In my experience it's not reflective. Phone them, you'll get a lovely person answering and he/she will sort the issues out there and then, if not they will promise to get back to you, and guess what, they do.Hoping it’s not reflective of how things usually are, but not all that impressed with Octopus customer service so far.
Switch went through on Friday, was told I could go on to tracker as soon as they were getting half hourly readings.
Half hourly readings began showing on my account from midnight Friday into Saturday.
Messaged Octopus on Twitter asking if they could put me onto tracker now, they said they just needed to confirm with smart team when I could be backdated to.
Was told it would be Monday, then Tuesday, then yesterday they promised it would be this morning.
Nothing has happened and follow up messages to them on Twitter today have been ignored.
Never had to wait more than an hour or two for a tweet reply, even at 9-10pm. Pretty good CS
So why not just send an actual email or ring?Three DMs ignored today
So why not just send an actual email or ring?
They replied to my dm tweets within an hour or so when I've messaged and emails have been same day response too-