Fmttm admin continue to ignore fan concerns ahead of forums

fmttmadmin said:
We weren't consulted. It was either a mistake, an oversight or worse.. Digital ticketing had been mentioned. But as far as I am concerned that was it.
It caused a real argument within the forum, risked a real rift between fans and forum, fans and club etc etc.
Things could have gone one of two ways. It was a close thing.
In the forum constitution it says we work with the club - that was what was decided by a majority.

I think the main thing now is to make sure it is never repeated and that all parties fans/forum/club build trust and try and pull together. Hopefully we can see the first shoots of a revival on the pitch. We are much stronger all pulling together as we have seen from the massive away followings and superb home support, even when the team has been rock bottom. Onwards and upwards. Up The Boro.
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But surely the Forum has sought an explanation from the club as to why it claimed consultation had taken place?

'Moving-on' shouldn't preclude the Forum form asking the club for an explanation.
 
I would stop giving up my time for their lip service. They are always going to do what they want. Ticket prices, low stock on shirts, this digital ticketing stuff, only selling tickets online, priority points, mascots, the directors box, i mean i could go on.

Its a matter of shut up and sit down now
 
fmttmadmin said:
We weren't consulted. It was either a mistake, an oversight or worse.. Digital ticketing had been mentioned. But as far as I am concerned that was it.
It caused a real argument within the forum, risked a real rift between fans and forum, fans and club etc etc.
Things could have gone one of two ways. It was a close thing.
In the forum constitution it says we work with the club - that was what was decided by a majority.
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Have you actually had an answer as to whether it was a mistake, oversight or worse?

If you are being misrepresented by the club that's a pretty fundamental issue for the forum. I understand that businesses lie to or mislead customers all the time, usually about minor issues, but bringing a third party's name into that is really poor. With something like this they're essentially saying that the forum 'signed off' on the issue when no such thing happened.

Whether it's an oversight or not it does link back to the assertion that many of us have that the club is ran in a particularly unprofessional manner.

You say that the constitution says that you work with the club. Where does it say that the club works with you(the forum)?
 
sadgit said:
hence why we stopped going. 2 walk ups inc taxi is over £100, really not worth it. We went to 2 games last year, 1st and last game. Probably be zero this year.
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It is sad that people are priced out of going to see the club they love play. But I don't know what you can do about it? MFC is a commercial operation with millions of pounds in outgoings that have to be covered. We want our club to be successful but run like a charity. We demand that we "replace Chuba" or "show some ambition" and expect what?

I don't know, I'm happy that I can afford a Season Ticket and sad that others can't afford to go to a single game.
 
season tickets aren't viable for 2 of us and with games all over the shop with times and days, again not viable. Being on long term sick and my wife not working, it is a lot of money to fork out. We loved going, really loved it. I will never forget my wifes face as we walked up the steps to our seat about 15 years ago (her 1st game) she was like a kid, just soaking in the pitch/atmosphere/etc. Wasn't bothered about the game at the time..
 
Unravel_Morrison said:
Have you actually had an answer as to whether it was a mistake, oversight or worse?

If you are being misrepresented by the club that's a pretty fundamental issue for the forum. I understand that businesses lie to or mislead customers all the time, usually about minor issues, but bringing a third party's name into that is really poor. With something like this they're essentially saying that the forum 'signed off' on the issue when no such thing happened.

Whether it's an oversight or not it does link back to the assertion that many of us have that the club is ran in a particularly unprofessional manner.

You say that the constitution says that you work with the club. Where does it say that the club works with you(the forum)?
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It's obviously not a mistake or an oversight, it's just a lie from the club to provide a figleaf of fan support to a major change.

It's bizarre though, they've discussed plenty of things before and done them regardless of the feelings of the supporters forum, so I'm not sure why they didn't just do the same here so at least they're not lying.
 
Unravel_Morrison said:
Have you actually had an answer as to whether it was a mistake, oversight or worse?

If you are being misrepresented by the club that's a pretty fundamental issue for the forum. I understand that businesses lie to or mislead customers all the time, usually about minor issues, but bringing a third party's name into that is really poor. With something like this they're essentially saying that the forum 'signed off' on the issue when no such thing happened.

Whether it's an oversight or not it does link back to the assertion that many of us have that the club is ran in a particularly unprofessional manner.

You say that the constitution says that you work with the club. Where does it say that the club works with you(the forum)?
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Yes we have asked and challenged on this. There was some "debate." But as of yet no public executions or even flogging in the stocks.
What is it they usually say, lessons have been learned.
 
clay said:
I think at one point we were told to wait for the minutes of the August meeting (for a consultation that supposedly took place over a month before that meeting?) but of course they say absolutely nothing about it
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I'm sure it will be discussed at the same meeting as the new, imminent, Membership scheme
 
sadgit said:
season tickets aren't viable for 2 of us and with games all over the shop with times and days, again not viable. Being on long term sick and my wife not working, it is a lot of money to fork out.
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I appreciate that. I am my first season back with an ST after a break of some years where I couldn't commit to one. Happily I could still afford to go to occasional games. I know you have had/ still have struggles in your life and for you and others who just want to go see a game once in a while perhaps a "cheap" cup game (if we ever get drawn at home) might be something.
 
If the club have outright lied then they should issue an apology by the same medium.

I think it's fairly obvious that the club see the supporters forum as a box ticking exercise to prove that they engage with fans but the forum, while well intentioned, has no power or sway on anything the club wants to do. If the club think it is good PR to say they engaged with fans then they can point to their regular attendance at the supporters forum but if nothing changes for fans for the better then it is not fit for purpose. Those on the forum I am sure are delighted with the access and it makes them feel more connected to the club but they are supposed to be there representing fans, not being a patsy for the club's exploitation of fans.

Muttley said:
It is sad that people are priced out of going to see the club they love play. But I don't know what you can do about it? MFC is a commercial operation with millions of pounds in outgoings that have to be covered. We want our club to be successful but run like a charity. We demand that we "replace Chuba" or "show some ambition" and expect what?

I don't know, I'm happy that I can afford a Season Ticket and sad that others can't afford to go to a single game.
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Personally I would like to see MFC run like a successful commercial operation but it isn't. I don't think we are particularly special but the non-footballing side of things is run on an absolute shoestring which is why it is so ****-poorly managed. There was a post on Reddit yesterday about Swansea advertising for an analyst role. The person spec wanted someone with a Masters degree in analytics and coaching qualifications. The job paid £22k. Football clubs know they can get away with underpaying because fans want to be involved with their clubs so will accept less money than the job is worth but if you pay peanuts you get monkeys. This is why everything is so badly run. Extreme cost-cutting on the majority of the business so the footballing side can be more wasteful. It does make you think that maybe we could be more successful as a business and as a team if we employed the best instead of the cheapest.

When people are talking about recruitment, shirt orders, ticket price models etc. I think it is worth recognising that there is clearly a very strong likelihood that the low paid, under resourced people involved in making these decision might not have it right and that some of the people suggesting there are other ways of doing things might have some good ideas.
 
Nano said:
If the club have outright lied then they should issue an apology by the same medium.

I think it's fairly obvious that the club see the supporters forum as a box ticking exercise to prove that they engage with fans but the forum, while well intentioned, has no power or sway on anything the club wants to do. If the club think it is good PR to say they engaged with fans then they can point to their regular attendance at the supporters forum but if nothing changes for fans for the better then it is not fit for purpose. Those on the forum I am sure are delighted with the access and it makes them feel more connected to the club but they are supposed to be there representing fans, not being a patsy for the club's exploitation of fans.
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Brilliantly put. I've been trying to find the words, but I get so angry about being lied to that I couldn't come up with anything printable.

I do have some sympathy for the forum members who genuinely believe that they can turn it into a force for good and I understand why they want to stick with it, but I think it's holed below the waterline now. I'm not convinced MSF represents anyone except MSF members.

Nano said:
some of the people suggesting there are other ways of doing things might have some good ideas.
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That's the bit that drives me mad about the lack of consultation on digital ticketing. The club had the opportunity to speak to tech-lovers who wanted to be early adopters, speak to disabled fans who can't use touchscreens, speak to fans who are industry professionals and could offer free advice on this sort of implementation. Why on earth did they throw those opportunities away, and then just lie about it?
 
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